Return & Refund Policy
Service Delivery
All services will be provided digitally via the Internet within 1-7 days from the date of order placement.
Refund & Cancellation Policy
We strive to offer high-quality services to meet our customers’ needs. However, if you are not satisfied, we offer a 30-day money-back guarantee for new purchases. Refunds will be processed within 30 working days either as credits or direct bank deposits.
When Refunds Are Issued:
Non-Delivery of Service:
- If you don’t receive your service due to email issues, contact our Billing Department within 30 days. After this period, the service will be considered received.
Download & Access Issues:
- If you face issues downloading or accessing your service, contact our Technical Support team. If you don’t report the issue within 30 days, no refund will be provided.
Major Technical Issues:
- If our service has significant errors, report them to our Technical Support team. We will attempt to fix the issue within 72 hours. If we cannot resolve it, you may receive a full refund or a replacement service.
- If you refuse to provide access to your system for troubleshooting, a refund may not be possible.
Service Not as Described:
- If the service does not match what was advertised, report it within 30 days with clear proof. Refunds will not be given for unmet personal expectations.
How Refunds Are Processed:
- Refunds will be issued to the original payment method (credit/debit card or bank transfer).
- Refund requests must include a valid reason and account details for processing.
- Approval from the client is required before processing refunds for website-related services.
Children’s Policy:
- Our services are only for individuals 18 years or older.
- We do not knowingly collect information from children under 13 years old.
- If you believe a child has provided us with personal information, contact us, and we will remove it immediately.
